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Your Questions Answered

Frequently Asked Questions

Fencing, Decking & Sheds

All You Need To Know About Our Services

Since starting the business in 2007 one thing has proved a constant when dealing with our clients – both commercial and domestic: they always, understandably, have many questions to ask about our services.

With so many variables involved in installing fencing, decking and sheds – from the legalities, construction process, materials used and the time required for a project – there are always questions that consistently crop up.

We’ve put together this list of frequently asked questions, and our answers, as a starting point to help our customers. Of course, it doesn’t presume to cover all your queries, which is why we’d encourage you to contact us to ask anything you wish about our services – we’re always happy to help.

Frequently Asked Questions

Do you provide free no-obligation quotes?

Yes – we’re happy to cost up any fencing project, no matter what size, and give you a price for supplying and installing fencing, sheds, gates or decking anywhere in or around Trowbridge. We don’t believe in pushy sales tactics, so we’ll leave you to make up your mind once you’ve received our quote.

Yes, as professional contractors we have full public liability and employers’ liability insurance as our core cover and cover for our machinery and equipment.

Yes, we are happy to offer guarantees appropriate for the project, type of materials, amount of labour involved and other factors relating to the contract. Just ask and we’ll build a guarantee into your quotation.

We’re based in Trowbridge, the county town of Wiltshire, but we’re happy to take on work anywhere within a radius of around 25 miles from our home town. If you’re not sure if you fall in our orbit, just get in touch and ask. We don’t mind travelling further afield for a big contract – for instance we have fenced a solar farm in Devon.

Fencedeck has been established for 15 years, with experience extending way beyond that. We have CSCS (Construction Skills Certification Scheme) and CHAS (Contractors Health & Safety Assessment Scheme) accreditation.

Fencedeck have a full waste carriers license and we will dispose of any waste appropriately.

What types of fencing materials do you use?

In collaboration with our clients we choose whatever option best suits the project – timber, metal (including aluminium or steel), composite materials or even plastic fencing is available, each with its own advantages in various situations.

It varies depending on the length of the fence, the terrain, the type of fencing, the ground conditions and various other factors. When you give us details of the fencing you require we can give you a rough time estimate along with your quotation.

Normally planning permission is not required in the UK to erect a new fence, or replace an existing fence, as long as certain guidelines or rules are met. The most important rule about fences pertains to their height – if a fence abuts a highway or pavement it can’t be higher than one metre. In all other situations fences can’t be higher than two metres from ground level, without planning permission. There are restrictions, too, about fences on or around listed buildings. If in doubt about a fencing installation, contact your local authority.

Yes, as fencing professionals we know the techniques for neatly stepping fencing up a slope, or customising a fence to accommodate fluctuations in the landscape while ensuring the fence’s structural integrity and security.

What’s the best type of wood to use for garden decking?

Wood is not your only option for decking – in fact it is losing ground in the popularity stakes to alternatives like composite decking or PVC decking. Treated hardwood decking is the best to use on the timber decking front, while wood/plastic composite decking gives you the same look with a longer lifespan because it won’t rot or be attacked by insects. PVC decking is also available that emulates the look of wood, but is not such a “green” recyclable option as wood or composite. We can help you make an informed decision on decking materials by considering your budget, the aesthetics, maintenance preferences and other factors.

You will need planning permission if your decking platform is going to be higher than 30cm above the ground, and/or covers an area that is larger than 50% of the total garden space. You also need permission if your deck is on a listed property or within a national park or conservation area. The deck must also not impact on the privacy of neighbours or exceed 3 metres in height.

Yes – we can embellish your deck with any features you wish, including steps down to the garden, or up to the door, railings, finials, a gate, planters, built-in seating, or a pergola.

Keep the deck regularly swept, and when it looks dull give it a scrub down with a stiff bristle brush and a biodegradable cleaning formula to get rid of algae and mildew. Alternatively, you can use a pressure washer, but be careful not to damage the wood. The timber should be treated once a year with decking oil or decking stain and a sealant. There are plenty of commercial products available.

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